Privacy Policy | RealQuant

Effective Date: April 8, 2026

This Privacy Policy describes how RealQuant Inc. ("RealQuant", "we", "us", or "our") collects, uses, and discloses personal information in connection with the RealQuant Excel Add-in, the RealQuant web application at app.realquant.ai, and our marketing websites (together, the "Service").

The RealQuant Excel Add-in is an AI-assisted tool that helps commercial real estate professionals extract structured data from offering memorandums, rent rolls, and trailing-twelve-month profit-and-loss statements, and populate their Excel underwriting models with source-cited values. This Privacy Policy covers both the personal information you provide directly (for example, when creating a RealQuant account or signing up for a demo) and the Customer Content you upload to the Service for AI processing. For details on how we handle documents and data processed through the RealQuant Excel Add-in specifically, see the section "Information processed through the RealQuant Service (Application Data)" below.

Personal information we collect

Information you submit to us:

Contact information, such as your first and last name, email address and phone number you may provide when you contact us or when you sign up for a demo or a newsletter.
Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Information we obtain from third parties:

We may maintain pages on social media platforms, such as LinkedIn, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider's privacy policy will apply to your interactions and their collection, use, and processing of your personal information.

Automatic data collection:

We and our service providers may automatically log information about you, your computer or mobile device, and your interactions over time with our website, our communications and other online services, such as:

Device data, such as your computer's or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened our marketing emails or clicked links within them.

We use the following tools for automatic data collection:

Cookies, which are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand website user activity and patterns, and for advertising purposes. For example, Google Analytics collects information about how users use our website, which we then use to compile reports that disclose trends without identifying individual visitors, and help us improve our website. For more information on Google Analytics, click here.
Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

Information processed through the RealQuant Service (Application Data)

This section describes how we handle the content that customers upload to, or generate inside of, the RealQuant application (including the RealQuant web application and the RealQuant Excel add-in). We refer to this as "Customer Content." Customer Content is treated differently from the website information described above.

Customer Content we process:

Commercial real estate documents that customers upload for analysis, including offering memorandums (OMs), rent rolls, trailing-twelve-month profit and loss statements (T-12), tax statements, leases, and related deal documents.
Spreadsheet workbook data that customers provide when using the RealQuant Excel add-in, including cell values, formulas, and worksheet structure.
Conversational prompts that customers type into the RealQuant chat interface.
Extracted structured data that RealQuant produces from the above inputs (for example, property addresses, unit counts, rental rates, operating expenses).

How we process Customer Content:

Customer Content is used solely to provide the RealQuant Service to the customer who provided it. Specifically, we:

Store documents in encrypted Azure Blob Storage, logically isolated per customer account.
Process document text through large language model (LLM) services hosted in Microsoft Azure (specifically Azure OpenAI Service) to extract structured data, answer questions, and generate summaries. These LLM calls are made from within a Microsoft Azure tenant that RealQuant controls; the LLM provider processes the content as a sub-processor subject to its own data protection terms.
Store extracted structured data in an encrypted Azure PostgreSQL database, logically isolated per customer account using row-level security.
Encrypt all Customer Content at rest (AES-256) and in transit (TLS 1.2 or higher).

Our commitments regarding Customer Content:

No training on Customer Content. RealQuant does not use Customer Content to train, fine-tune, or otherwise improve any machine learning model — neither our own models nor third-party models. We have configured our Azure OpenAI deployment so that customer prompts and completions are not used by Microsoft to train or improve OpenAI models.
Per-account isolation. Customer Content is never shared across customer accounts. Each account's data is logically segregated at the database, object storage, and application layers.
No sale of Customer Content. We do not sell, rent, or license Customer Content to third parties.
Limited staff access. RealQuant personnel access Customer Content only when necessary to provide support, diagnose issues, or comply with law, and only under audit controls.

Retention of Customer Content:

Customer Content is retained for as long as a customer maintains an active account with RealQuant. Upon account termination, Customer Content is deleted within thirty (30) days unless (i) the customer has requested an export during that period or (ii) RealQuant is required to retain it to comply with law. Customers may also request deletion of specific documents at any time through the application or by contacting [email protected].

Sub-processors

RealQuant uses the following sub-processors to provide the Service. Each sub-processor is subject to contractual data protection obligations consistent with this Privacy Policy.

Microsoft Azure (cloud infrastructure, PostgreSQL database, Blob Storage, Service Bus, Redis cache) — United States
Microsoft Azure OpenAI Service (large language model processing of documents and prompts) — United States
Auth0 by Okta, Inc. (identity and authentication) — United States
Cloudflare, Inc. (content delivery network, DDoS protection) — United States
Stripe, Inc. (payment processing and subscription management) — United States
Mapbox, Inc. (map rendering and geocoding) — United States
Resend, Inc. (transactional email delivery) — United States
Google LLC (Google Fonts) (font file delivery) — United States

We may update this sub-processor list from time to time as we modify our vendor relationships. Material changes will be announced at least thirty (30) days in advance through the Service or by email.

International data transfers

RealQuant is headquartered in the United States and processes personal information in the United States. If you access the Service from outside the United States, you consent to the transfer of your personal information to, and its processing in, the United States. For transfers subject to the European Union's General Data Protection Regulation (GDPR) or the United Kingdom's equivalent, we rely on the European Commission's Standard Contractual Clauses as the lawful transfer mechanism. Customers may request a copy of the applicable Standard Contractual Clauses by contacting [email protected].

How we use your personal information

To provide, operate, maintain, and secure our website and services.

To communicate with you, including to respond to your requests, provide support, and otherwise communicate with you about our services, including by sending announcements, surveys, updates, security alerts, and support and administrative messages.

Improve, monitor, and personalize our website, including by understanding your needs and interests, and personalizing your experience with the website and our communications.

For research and development: We may use your personal information for research and development purposes, including to analyze and improve our services and our business. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We may use this data and disclose it to third parties for our lawful business purposes, including to analyze and improve our services and promote our business.

Direct marketing: We may from time-to-time send you direct marketing communications as permitted by law, including, but not limited to, newsletters, and updates on news and events. You may opt out of our marketing emails as described in the "Opt out of marketing communications" section below.

Interest-based advertising: We engage our advertising partners, including third-party advertising companies and social media companies, to display ads around the web. These companies may use cookies and similar technologies to collect information about your interaction over time across our website, our communications, and other online services, and use that information to serve online ads that they think will interest you. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the "Limit online tracking" section below.

Compliance and protection:

We may use personal information to:

Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
Protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims).
Audit our internal processes for compliance with legal and contractual requirements and internal policies.
Enforce the terms and conditions that govern our website.
Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

How we disclose your personal information

Affiliates: We may disclose your personal information to our subsidiaries and affiliates for purposes consistent with this Privacy Policy.

Service providers: We may disclose your personal information to third party companies and individuals that provide services on our behalf or help us operate our services (such as lawyers, bankers, auditors, insurers, customer support, hosting, analytics, email delivery, marketing, and database management).

Authorities and others: We may disclose your personal information to law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

Business transfers: We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

Your choices

Opt out of marketing communications:

You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email. You may continue to receive service-related and other non-marketing emails.

Limit online tracking:

There are a number of ways to limit online tracking, which we have summarized below. Please note that these tools are not associated with us and we cannot guarantee that they work as their providers advertise them:

Blocking cookies in your browser: Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.allaboutcookies.org/.
Using privacy plug-ins or browsers: You can block our websites from setting cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
Blocking advertising ID use in your mobile settings: Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
Platform opt-outs: The following advertising partners offer opt-out features that let you opt out of use of your information for interest-based advertising:
Advertising industry opt-out tools: You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies:
- Digital Advertising Alliance
- Network Advertising Initiative

Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

Do Not Track:

Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

Other sites, applications and services

Our website may contain links to other websites, applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in applications or online services that are not associated with us. We do not control third party websites, applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and disclosure of your personal information. We encourage you to read the privacy policies of the other websites and applications and online services you use.

Security

We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.

Children

Our website is not intended for use by children under 13 years of age. If we learn that we have collected personal information through the website from a child under 13 without the consent of the child's parent or guardian as required by law, we will delete it.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website.

Your rights under the EU/UK General Data Protection Regulation (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the following rights with respect to your personal information, subject to applicable law:

Right of access — to obtain confirmation of whether we process personal information about you and to receive a copy of that personal information.
Right to rectification — to request that we correct inaccurate personal information about you.
Right to erasure ("right to be forgotten") — to request deletion of your personal information in certain circumstances.
Right to restriction of processing — to request that we restrict processing of your personal information in certain circumstances.
Right to data portability — to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to object — to object to our processing of your personal information in certain circumstances, including for direct marketing purposes.
Right to withdraw consent — where we rely on consent as the legal basis for processing, to withdraw that consent at any time.
Right to lodge a complaint — to lodge a complaint with a data protection supervisory authority in the member state of your habitual residence, place of work, or place of the alleged infringement.

The legal bases on which we process personal information include (i) the necessity of processing for the performance of a contract with you, (ii) our legitimate interests in operating, improving, and securing the Service, (iii) your consent where required, and (iv) compliance with legal obligations.

To exercise any of these rights, contact us at [email protected]. We will respond within the timelines required by applicable law (typically one month under the GDPR).

Your rights under California privacy law (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), provides you with the following rights with respect to your personal information:

Right to know — to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
Right to delete — to request deletion of personal information we have collected from you, subject to certain exceptions.
Right to correct — to request correction of inaccurate personal information we maintain about you.
Right to opt out of sale or sharing — to opt out of the "sale" or "sharing" of your personal information. RealQuant does not sell personal information in exchange for monetary consideration, and does not share personal information for cross-context behavioral advertising in a manner that triggers CCPA opt-out obligations. However, we honor "Global Privacy Control" signals where technically feasible.
Right to limit use of sensitive personal information — to limit our use of your sensitive personal information to the purposes specified under the CCPA.
Right to non-discrimination — to not receive discriminatory treatment for exercising any of the above rights.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to make a request on your behalf; we will require the agent to provide proof of authorization.

How to contact us

Please direct any questions or comments about this Policy or our privacy practices to [email protected] or by mail at the address below.

RealQuant Inc.
Attn: Privacy
169 Madison Ave, Suite 15535
New York, NY 10016
United States